h215 Privacy Policy

1. Introduction

h215 (referred to here as "we", "the service", or "the platform") is a platform that places strong emphasis on protecting your personal data. This Privacy Policy ("Policy") explains how your personal data is collected, stored, used, and protected when you use the h215.run website and related services.

By accessing this website or creating an account, you are considered to have read and accepted the terms of this Policy. Please read this Policy carefully. If you have any questions about your personal data, you can contact us at [email protected].

2. Information We Collect

We collect the following information in order to deliver the service effectively—

2.1 Information You Provide

• Your name, date of birth, address, and contact details provided when creating an account
• Financial information provided when making payments via KBZPay, Wave Money, or AYA Pay
• Messages sent when contacting customer support
• Documents submitted during the identity verification (KYC) process

2.2 Automatically Collected Information

• IP address, browser type, and device information
• Pages visited, games played, and activity logs on the website
• Data collected from cookies and similar technologies
• Service access timestamps and session duration

2.3 Information Received from Third Parties

• Financial information verified by payment service providers
• Information from fraud prevention and security verification services

3. How We Use Your Information

Your personal data is used only for the following purposes—

• Account creation, verification, and management
• Processing deposits and withdrawals via KBZPay, Wave Money, and AYA Pay
• Customer support via 24/7 live chat and email
• Platform security, fraud prevention, and blocking illegal activities
• Meeting legal obligations and compliance requirements
• Performing technical analysis to improve our services
• Setting and enforcing responsible gambling limits

4. Cookies and Tracking Technologies

h215 uses cookies to provide a better gaming experience.

4.1 Essential Cookies

These cookies are essential for the service to function. They are used to maintain login sessions, perform security checks, and process payments. Disabling these cookies means you will not be able to use the service fully.

4.2 Functional Cookies

These cookies remember your personal preferences, such as your language selection and display settings.

4.3 Analytics Cookies

These are used to understand which games and features are used most on the platform, so we can improve our service. Data collected from these cookies is analysed as aggregated data without identifying individuals.

You can disable cookies by adjusting your browser settings; however, please note that some features may be limited as a result.

5. Third Parties and Data Sharing

We do not sell or rent your personal information to third parties. However, we may need to share it in the following circumstances—

5.1 Service Providers

Payment service providers such as KBZPay, Wave Money, and AYA Pay, as well as game platform providers, will only receive the information needed to deliver their services and must follow our privacy protection standards.

5.2 Legal Requests

Where legally required, or where necessary to protect the interests of the platform and its users, we will cooperate with the relevant authorities.

5.3 Fraud Prevention

We may share information with relevant authorities responsible for investigating financial crimes, anti-money laundering (AML) compliance, and suspicious activity.

6. Data Security and Protection

h215 has technical and administrative safeguards in place to protect your personal information—

• Data transfers are protected with SSL (Secure Socket Layer) encryption
• Data is stored on encrypted servers
• Access controls and authentication processes are in place
• Data access is restricted to authorised staff only
• Regular security audits are conducted
• Payment information is handled in accordance with PCI DSS standards

However, no digital service can guarantee 100% security. To help protect your account, use a strong password and never share your login details with anyone.

7. Data Retention Period

We retain your personal information for as long as we are providing the service to you and until the retention period required by our legal obligations has expired—

• Account data — until a set period after account closure
• Payment records — in line with financial legal requirements
• Customer support records — for a set period after the issue is resolved
• KYC documents — in line with legal requirements

To request deletion of your data, contact [email protected]; however, please note that some data may not be deletable due to legal obligations.

8. Your Rights Regarding Your Personal Information

As a user of our platform, you have the following rights—

8.1 Right of Access

You can request to know what personal information we hold about you.

8.2 Right to Rectification

You can request that inaccurate or incomplete personal information be corrected.

8.3 Right to Erasure

You can request deletion of personal information that is not subject to legal obligations.

8.4 Right to Restriction

You can request that the processing of your personal information be restricted while a decision is pending.

To exercise any of these rights, contact [email protected]. We will respond within a reasonable period from the date your request is received.

9. Age Restrictions and Child Protection

h215 services are for players aged 21 and above only. If we become aware that a minor under 21 has provided us with personal information, we will delete it immediately. If you believe your child has submitted personal information through this service, please contact us right away at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time as our services improve or as required by law. When changes are made, the "Last Updated" date on this page will be revised, and your continued use of the service will be considered acceptance of the updated policy. For significant changes, a notice will be displayed on the service.

11. Contact Us

If you have any questions or requests regarding h215's Privacy Policy, you can reach us through the following channels—

• Email: [email protected]
• 24/7 Live Chat: Contact us directly through the website

Our customer support team is available 24/7 in Myanmar language.